Technical Services Department

Core Functions of the Department

The prime mandate of Technical Services Department is provision of reliable, cost effective, efficient and sustainable water services to communities within municipal jurisdiction.

Departmental Sections are as follows:
• Infrastructure Development
• Operations and Maintenance
• Water Service Authority

Overall Objectives of the Department
• Provision of reliable, cost effective, efficient and sustainable water services in line
• Research and development of new projects.
• Preparation of short, medium and long term water development plans and implementation strategies.
• Operation and maintenance of water and sanitation schemes,
• Planning and implementation of municipal capital infrastructure projects,
• Management of electricity at Ingwavuma and KwaMsane

Water Services Authority

Responsibilities of the Unit

• Regulation – Formulation of water services by-laws.
• Preparation of theWater Services Development Plan.
• Formulation of technical guiding principles for engineering designs,
• Compilation of the water and sanitation master plan
• Formulation of the survival water distribution strategy – water tanker reduction strategy
• Monitor the reduction of water services backlogs.
• Update the water services master plans.
• Align projects and budget to the IDP framework.
• Ensure that communities understand the council policies and procedures related to water services
• Compilation of the water and sanitation master plan.
• Research and development – infrastructure project feasibility studies.
• Compilation of projects business plans.
• Formulation of water services by-laws.
• Communicating Council water services policies with the public and other sectors,
• Alignment of National, Provincial and infrastructure development projects : (housing and industrial) with theWSDP and advise Council accordingly,
• Preparation of the survival water distribution plan
• Management of rudimentary projects emanating from water tanker reduction strategy.
• Water and wastewater quality compliance monitoring.

Infrastructure Development

Responsibilities of the Unit

• Managing electricity at Ingwavuma and KwaMsane.
• Preparation of Energy Sector Plan.
• Implementation of new water and sanitation projects,
• Creation of job opportunities through the implementation of EPWP principles and strategies.
• Managing the construction of both water and sanitation projects,
• Preparing project progress reports,
• Interpretation of engineering drawings,
• Ensuring the use of labour intensive methods in construction projects, employment and training local community members,
• Undertake projects inspections,
• Design and construction of all approved infrastructure projects,
• Operation and management of Ingwavuma and KwaMsane electricity network,


Water Services Operations & Maintenance

Responsibilities of the Unit

• Management of Council water services infrastructure,
• Management of the support agent and other service providers appointed within the section,
• Management of the Council water tanker reduction strategy,
• Management of water quality programme and ensuring compliance with applicable legislation,
• Implementation of water balancing, leak detection and water loss prevention programme,
• Ensure that the water services infrastructure complies with all OHS act requirements,
• Customer Relations Management
• Operation and maintenance of all water services infrastructure which includes the following:
• Ensuring that all rural water schemes are functional,
• Water production in terms of the applicable specifications and national guidelines,
• Ensuring that all town water networks are functional and without leaks,
• Ensuring that the sewerage systems and plants are operational and maintained in accordance with the prevailing legislation.
• Ensuring that water quality tests are done and checked against SANS 241 specifications,
• Responsible for the water loss management,
• Responsible for the emergency and drought relief programmes of the municipality which includes the following:
• Drilling, testing and equipping of new boreholes,
• Repair and maintenance of hand pumps,
• Spring development and protection,
• Provision of water through the water tankers,
• Functional call centre, proper recording of complaints, interaction with consumers and analysis of data for effective planning,

Connect with us

Address : Harlingen No. 13433, Kingfisher Road,Mkuze, KwaZulu Natal, South Africa
Email :
Phone 1 : +27355738600
Fax Number : +27355731094


Police: 035 573 1088/1080 or 10111
Clinic: 035 573 1082
Fire Department: 035 573 1080
Ambulance - EMRS: 035 573 9200